Ticket Information

Box office wide shot at Frankston Arts Centre

Welcome to Box Office

Here you'll find easy access to all your ticketing needs.

Ticket Delivery Options

E-Tickets

Frankston Arts Centre eTickets offer you convenience and improved access with tickets sent direct to your smartphone.

You will receive an email with your eTickets attached as a PDF. You can then choose to print your tickets or present them on your smartphone.

Helpful tips for eTickets tickets:

  • Ensure the brightness is turned up on your smartphone

  • Have the eTicket open and ready to scan as you enter the auditorium*

  • Present the eTicket to the usher for scanning

If your eTickets are not printed or accessible on your mobile device, you will directed to Box Office where your tickets can be reprinted for a small fee.

*If you’re having trouble finding your eTickets email, try searching ‘tickets’ or the name of the event. 

Collect

Tickets can be collected from the Box Office free of charge during opening hours or within the hour prior to the event.

Post

Tickets can be mailed at an additional cost. This option is not available if purchased within 10 or less days of the event.

 

Concessions + Discounts

Full Price

Unless otherwise indicated, all persons require a full price ticket.

Member Prices

Membership of the Frankston Arts Centre offers Member Prices to all FAC programmed performances. Several companies that hire the venue also offer special prices to FAC Members. Visit FAC Member page

Concession (Conc)*

Unless otherwise stated, Concession includes Government Pension Card/Senior Card, Full Time Student or person in receipt of Unemployment Benefits.

Limited Concession (Ltd Conc)*

May have restrictions on Concession. Please check information related to the specific performance or contact Box Office for further details.

*Patrons who qualify for a Conc. or Ltd Conc. must be prepared to show relevant card at time of booking and/or upon entering the theatre.

Companion Card

The Frankston Arts Centre honours the Companion Card, allowing card holders access to one free ticket when accompanied by a companion. Companion tickets cannot be purchased online, please contact the Box Office for Companion Card bookings.

Designated Children's Performances

In line with the Victorian Equal Opportunity Act (1995), Frankston Arts Centre has implemented a policy regarding tickets for children and babies at certain performances. At all designated 'Children's Performances', patrons under a specific age will be admitted free of charge under the condition they do not occupy an individual seat, but rather are seated on the lap of an accompanying adult with a valid ticket. Check with the Box Office if unsure or for more information.

Terms and Conditions of Ticket Sales

Covid-19 Terms and Conditions

In addition to our below standard Ticketing Terms and Conditions, please take the time to read through our additional Covid-19 Ticketing Terms and Conditions(PDF, 683KB).

Standard Ticketing Terms and Conditions

Tickets are sold or issued subject to the LPA Ticketing Code of Practice and are subject to the following terms and conditions:

The right of admission is reserved by Management.

Frankston Arts Centre is the authorised ticket seller to performances in our venue. We reserve the right to refuse entry to any patrons who have purchased their tickets from any unauthorised seller, including tickets resold.

The right is reserved to vary advertised artists, programs, pricing, and seating arrangements.

Tickets purchased via Frankston Arts Centre's website will be subject to an additional per-ticket booking fee.

The right is reserved to vary ticket prices at times throughout the sales period.

Specific warnings will be advised prior to the day of activity, providing that information has been supplied by the producer/promoter of that event/activity.

Latecomers may only be admitted at the discretion of Management and entry may be refused on occasions.

Unless otherwise indicated, all persons (including infants and children) must hold a valid ticket for entry to that event/activity.

Unless otherwise indicated, the use of photographic or recording equipment (including mobile phones) is strictly prohibited.

Ticket refunds and exchanges may be issued at the discretion of Management, but will not be considered within 2 days of an event or activity. Refunds and/or exchanges may be subject to a fee.

Where applicable, GST has been applied.

The Frankston Arts Centre protects your privacy: statement

Ratepayer Reward Voucher

Frankston City Council has introduced Ratepayer Rewards in the 2021/2022 financial year to encourage ratepayers to discover some of the great services and facilities that the Frankston City Council offer.  Ratepayers can claim a $25 voucher on Frankston City Council website to redeem at Frankston Arts Centre. After a tough year, that's a reward that not only helps you escape to the theatre but also supports the local arts and live entertainment industry.

When booking your tickets, you will be prompted at the payment screen to enter your ratepayer reward voucher number. See image below:

Ratepayer-Redemption-Ticket-Box-Click-here.jpg

The $25 Ratepayer Reward Voucher is only valid for purchasing tickets to shows.

It is not redeemable at the bar.

The voucher can only be used in a single transaction.

If the total price of the transaction is less than $25 it will be considered the voucher has been fully redeemed and no change will be given.

If your show is cancelled or you need a refund, you will be refunded only the additional amount you spent on the purchase of the ticket and the $25 will be credited to your FAC account for your next ticket purchase.

It must be redeemed by 30 June 2022.

Please read the full terms and conditions that apply to all tickets purchased at Frankston Arts Centre. 

To find out more about the Ratepayer Rewards and claim your reward, please visit the Frankston City Council website.

Top Tips for Safe Ticket Buying Online

Buying tickets should be fun and easy. Unfortunately, scams, scalpers, and the fear of missing out can make the purchase not only stressful, but also more expensive than it needs to be. Live Performance Australia have put together a useful guide with 12 tips to help you purchase tickets safely. From knowing your rights around refunds, to the dangers of buying from non-authorised ticket sellers, these tips may be just the ticket you need for a good night out.

Click here to download the full list of tips(PDF, 204KB).

Frankston Arts Centre is the authorised ticket seller to performances in our venue. We reserve the right to refuse entry to any patrons who have purchased their tickets from any unauthorised seller, including tickets resold. Our online systems and tickets policies ensure you can have peace of mind when buying from our website. If you have any queries, please phone 03 9784 1060 or email us.