Ticket Information

E-Tickets 3 days prior to your event

Frankston Arts Centre eTickets offer you convenience and improved access with tickets sent direct to your smartphone.

You will receive a confirmation email once your booking is complete. Your eTickets will then be sent to you 3 days prior to your event as a pdf attachment. You can then choose to print your tickets or present them on your smartphone.

Helpful tips for eTickets tickets:

• Ensure the brightness is turned up on your smartphone

• Have the eTicket open and ready to scan as you enter the auditorium*

• Present the eTicket to the usher for scanning

If your eTickets are not printed or accessible on your mobile device, you will directed to Box Office where your tickets can be reprinted for a small fee.

*If you’re having trouble finding your eTickets email, try searching ‘tickets’ or the name of the event.

Save your tickets to Apple Wallet or Google Wallet

To save your tickets to your Apple or Android device, open your e-tickets email and tap the button ‘Add to Apple Wallet’ or ‘Add to Google Wallet’.

This will display a preview of the ticket – click ‘Add’ to store your ticket in your Apple Wallet or Google Wallet. If you have multiple tickets, please ensure you add each one to your Wallet.

Please note: If you do not have the Google Wallet app or Apple Wallet app installed, you will be prompted to download it. To access and use your ticket:

1. Open your Google Wallet or Apple Wallet app
2. Scroll to find the relevant ticket/s
3. Tap the ticket
4. Show the barcode to our ushers to be scanned. If you have more than one ticket, be sure to show each barcode.

Collect

Tickets can be collected from the Box Office free of charge during opening hours or within the hour prior to the event.

Post

Tickets can be mailed at an additional cost. This option is not available if purchased within 10 or less days of the event.

A transaction fee of $4.50 is applicable on all transactions, post delivery also has an additional cost.

Full Price

Unless otherwise indicated, all persons require a full price ticket.

Member Prices

Membership of the Frankston Arts Centre offers Member Prices to all FAC programmed performances. Several companies that hire the venue also offer special prices to FAC Members. Visit FAC Member page

Concession (Conc)*

Unless otherwise stated, Concession includes Government Pension Card/Senior Card, Full Time Student or person in receipt of Unemployment Benefits.

Limited Concession (Ltd Conc)*

May have restrictions on Concession. Please check information related to the specific performance or contact Box Office for further details.

*Patrons who qualify for a Conc. or Ltd Conc. must be prepared to show relevant card at time of booking and/or upon entering the theatre.

Companion Card

Companion Card holders are eligible for a complimentary companion ticket to Frankston Arts Centre events and performances. Companion Card tickets are able to be booked online, over the phone or in person. Please have your companion card with you as you will be asked for details.

Designated Children's Performances

In line with the Victorian Equal Opportunity Act (1995), Frankston Arts Centre has implemented a policy regarding tickets for children and babies at certain performances. At all designated 'Children's Performances', patrons under a specific age will be admitted free of charge under the condition they do not occupy an individual seat, but rather are seated on the lap of an accompanying adult with a valid ticket. Check with the Box Office if unsure or for more information.

Standard Ticketing Terms and Conditions

Tickets are sold or issued subject to the LPA Ticketing Code of Practice and are subject to the following terms and conditions:

The right of admission is reserved by Management.

Frankston Arts Centre is the authorised ticket seller to performances in our venue. We reserve the right to refuse entry to any patrons who have purchased their tickets from any unauthorised seller, including tickets resold.

The right is reserved to vary advertised artists, programs, pricing, and seating arrangements.

Tickets purchased will be subject to an additional per-transaction fee.

The right is reserved to vary ticket prices at times throughout the sales period.

Specific warnings will be advised prior to the day of activity, providing that information has been supplied by the producer/promoter of that event/activity.

Latecomers may only be admitted at the discretion of Management and entry may be refused on occasions.

Unless otherwise indicated, all persons (including infants and children) must hold a valid ticket for entry to that event/activity.

Unless otherwise indicated, the use of photographic or recording equipment (including mobile phones) is strictly prohibited.

Ticket refunds and exchanges may be issued at the discretion of Management, but will not be considered within 3 business days of an event or activity. Refunds and/or exchanges may be subject to a fee.

When you request a refund for a ticket that was purchased as part of a package, the remaining tickets will be charged at their individual prices.

Where applicable, GST has been applied.

The Frankston Arts Centre protects your privacy: statement

Ticket refunds and exchanges may be issued at the discretion of Management, but will not be considered within 3 business days of an event or activity. Refunds and/or exchanges may be subject to a fee.

When you request a refund for a ticket that was purchased as part of a package, the remaining tickets will be charged at their individual prices.

Buying tickets should be fun and easy. Unfortunately, scams, scalpers, and the fear of missing out can make the purchase not only stressful, but also more expensive than it needs to be. Live Performance Australia have put together a useful guide with 12 tips to help you purchase tickets safely. From knowing your rights around refunds, to the dangers of buying from non-authorised ticket sellers, these tips may be just the ticket you need for a good night out.

Click here to download the full list of tips(PDF, 204KB).

Frankston Arts Centre is the authorised ticket seller to performances in our venue. We reserve the right to refuse entry to any patrons who have purchased their tickets from any unauthorised seller, including tickets resold. Our online systems and tickets policies ensure you can have peace of mind when buying from our website. If you have any queries, please phone 03 9784 1060 or email us.