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COVID-Safe Plan

Let's enjoy arts, entertainment and events together and be COVID-Safe!

2020 was certainly a showstopper, so we ask that you comply with our COVID-Safe plan when visiting the Frankston Arts Centre.

Please take the time to visit our updated Ticketing Terms and Conditions before purchasing your tickets.

We want to keep our audiences, performers, crew and staff safe and healthy so we can enjoy arts, entertainment and events together! Thank you for your continued support of the Frankston Arts Centre – we can’t wait to welcome you back.

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It is compulsory for all visitors and staff to wear a fitted mask that covers the mouth and nose, including whilst in the foyer spaces and in our theatre. Exceptions include children under 12 and people who have a medical exemption. Masks can be removed when consuming food, drink or medication.  

Stay 1.5 metres apart

 

Help us practice physical distancing. Please maintain a 1.5m distance from others whilst moving throughout our foyer and venue. Each area is restricted to a limited number of people, which will be monitored.

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Our theatre and event spaces have been measured and seating plans devised according to the latest government advice.  Seats will not be physically distanced in the theatre and those who can, must wear a mask. Theatres are currently permitted to operate with 75 per cent of the total seated space. All seated activities must be ticketed. Please sit only in designated areas.

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Please stay home if you have a fever, or if you have mild symptoms. Get tested for coronavirus. Stay in isolation at home until you get the result. 

Entering and exiting

 

Signage will be displayed to let you know the best way to enter and leave our venue. Please observe all instructions to ensure physical distancing.

Provide contact details

 

All visitors to the venue must provide their contact details on arrival by using the QR codes available to scan at entry points using your smart phone. If you don’t have a smartphone, a stationed staff member will be there to enter your details manually. Details will be held securely for 28 days and only provided to the Department of Health and Human Services (DHHS) if needed for contact tracing purposes.

Contactless payments

 

In line with DHHS recommendations, contactless payment is preferred when making any purchases or payments within Frankston Arts Centre.

Cleaning

 

 Our staff and professional cleaners will be working around the clock to keep the facility clean for all our visitors.

Staggered entry times

 

For some events, you may be advised of an entry time for the event beforehand to ensure that congestion is reduced in the foyers and queues are manageable and safe.

COVID-Safety

 

 A staff member has been trained as the COVID Marshall and will be monitoring compliance and instructing guests on safety practices. Please approach them at any time if you have queries – they can be easily identified in a Hi-Vis safety vest.

Trained in COVID Safety

 

Our staff have been instructed in correct procedures to ensure both the safety of our guests and of our staff. Please respectfully follow all their instructions.

Best practise in food service

 

Some changes have been made to food and drinks on offer to comply with recommendations to avoid shareable items and serve yourself facilities.

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Hand sanitation stations are available at entrances and other locations around the centre. Please use them on entry and throughout your visit as required.

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 There will be less seating available in the foyer to minimise congestion and help us stay 1.5 metres apart, please leave this seating free for those who need it.

Opening hours

 

 Our opening hours have changed and can be viewed here.

Confirmed case process

 

The DHHS will make contact with us if a confirmed case has visited our venue whilst contagious. We will then provide DHHS with contact details (name and phone number) for staff, visitors and customers that engaged with the facility for more than 15 minutes at the given date and time.
 Additional Information Our staff are happy to help with any queries you may have during your visit. You can also find important information on printed and digital signage around the facility as well as floor stickers to assist when forming queues.