Covid Safety

Let's enjoy arts, entertainment and events together, and stay Covid-Safe!

In December 2020, we were thrilled to re-open Frankston Arts Centre after a very long and quiet 258 days! 2020 was certainly a showstopper, so to avoid a reprise we have implemented a Covid-Safe plan that we ask you to comply with when visiting Frankston Arts Centre.

Please take the time to read our updated Ticketing Terms and Conditions before purchasing your tickets.

We want to keep our audiences, performers, crew, and staff safe and healthy so we can all enjoy arts, entertainment and events together! Thank you for your continued support of Frankston Arts Centre – we're so happy to welcome you back.

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Please do not attend the venue if you have a fever or any cold or flu-like symptoms. If you have even mild symptoms, please get tested then stay in isolation at home until you receive your result.

 

 

  

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 Help us practice physical distancing. Please maintain a 1.5m distance from others. Each area is restricted to a limited number of people, which will be monitored.


 

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Hand sanitation stations are available at entrances and other locations around the centre. Please use them on entry and throughout your visit as required.


 

 

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It is recommended for all visitors and staff to wear a fitted mask that covers the mouth and nose if they are unable to maintain a 1.5m distance. As seating capacity allowances increase, 1.5m distancing measures inside the theatre are unable to be maintained, therefore, masks are recommended to be worn inside the auditorium. Exceptions include children under 12 and people who have a medical exemption. Masks can be removed when consuming food, drink, or medication.


 

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Signage will be displayed to let you know the best way to enter and leave our venue. Please observe all instructions to ensure physical distancing.


 

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All visitors to the venue must provide their contact details for contact tracing. QR codes will be available to scan at entry points using your smart phone. If you don’t have a smartphone, a stationed staff member will assist you to enter your details manually. Details will be held securely for 28 days and only provided to the Department of Health and Human Services (DHHS) if needed for contact tracing purposes.

 

  

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In line with DHHS recommendations, contactless payment is preferred when making any purchases or payments within Frankston Arts Centre.


 


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Our staff and professional cleaners will be working around the clock to keep the facility clean for all our visitors.


 

  

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For some events, you may be advised of an entry time for the event beforehand to ensure that congestion is reduced in the foyers and queues are manageable and safe.


 

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A trained Covid-Marshal will be monitoring compliance and instructing patrons on safety practices. Please approach them at any time if you have queries – they can be easily identified in a high-vis safety vest.


 

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Our staff have been instructed in correct procedures to ensure both the safety of our guests and of our staff. Please respectfully follow all their instructions.


 

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Some changes have been made to food and drinks on offer to comply with recommendations to avoid shareable items and 'serve yourself' facilities.



 

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Please sit only in designated areas. Our theatre and event spaces have been measured and alternative seating plans devised for different events to ensure physical distancing. 

 

 

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There will be less seating available in the foyer to minimise congestion and help us stay 1.5 metres apart, please leave this seating free for those who need it.


 

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Our opening hours have changed and can be viewed here.

 

 

 

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The DHHS will make contact with us if a confirmed case has visited our venue whilst contagious. We will then provide DHHS with contact details (name and phone number) of staff, visitors, and customers that engaged with the facility for more than 15 minutes at the given date and time.

 

 

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Our staff are happy to help with any queries you may have during your visit. You can also find important information on printed and digital signage around the facility, as well as floor stickers to assist when forming queues.